SUPPORT
PRODUCT FAQS
1. What is an EM Lock (Electromagnetic Lock) and how does it function?
An EM Lock is a device used to control the access through a door. The electromagnet is mounted to a door frame and the armature plate affixed to the door. When energized, the electromagnet attracts and “grabs” the armature plate with a retention force that may exceed 1000lbs., thus effectively locking the door. When input voltage is shut off, the armature plate is released thus the door is open.
2. What is the operating voltage for an EM Lock?
Electromagnets are normally operated by either 12Vdc or 24Vdc. It is extremely safe as it operates on low DC voltages.
3. When and where to use magnetic locks?
The EM Lock has been used on almost every door and frame in almost every type facility e.g. EM Locks are ideal for interior wooden or aluminium / glass storefront type doors. When life safety is the utmost concern, EM Lock is the best locking device used.
4. What are the main criteria of selecting an EM Lock?
The main parameter to look for is power consumption and the true holding force of the electromagnet vs the armature plate. The lower power consumption the longer the backup battery would last. The higher the true holding force the better is the lock.
5. What about ALGATEC EM Locks?
ALGATEC Locks are equipped with all necessary standard features plus extended features which are not offer by other makers in the industry. E.g. The electromagnet and the armature plate are specially plated to resist corrosion for ordinary door use applications. Another exceptional feature of ALGATEC Locks is instantaneous release with our in-built electronic device**
6. Why would I choose an ALGATEC EM Lock over a mechanical lock?
ALGATEC EM Lock offers the user more flexibility and convenience than mechanical locks. Various methods can be used to control an EM lock which can eliminate the need for carrying keys. Remote unlocking of a door, logging door users and times of entrance / exit are all possible.
7. I want to use an EM lock but the door is full glass, is this possible?
Yes, ALGATEC had provided various type of mounting bracket to use with EM Lock & suit to your door.
TROUBLESHOOTING
| PROBLEM | CAUSE | SOLUTION |
|
EM Lock release slowly / does not release (residual magnetism) |
Control switch wired on AC side of power source |
Control switch must be wired on DC side of power supply when an AC transformer and rectifier are used, the control switch must be wired between the rectifier and the EM Lock. |
|
Wiring integrity problem |
Through an installation error by removes power from the wires going to the EM Lock, the wires have their insulation abrasion between the switch and EM lock so that partial or full power can leak in from another lock or other DC device with similarly abrasion wiring. This could be occur at the point where the wire cable away from the EM lock and enters to the door frame. |
|
| Improper splice on wiring in conduit |
A metal door frame or the metal conduit with abraded wires can cause of leaking power between multiple devices. A good way to check electricity is to use a meter and check the leakage between the power supply with the door frame and conduit. The EM locks should be powered by isolated DC voltage without any earth ground by refer to positive or negative. |
|
|
Field installed diode in parallel with power input |
Remove diode. |
|
|
Poor holding force. |
Armature installed rigidly |
Armature must pivot loosely from its center mounting point to permit full armature contact. Armature plate designed to move freely is to ensure that the maximum amount of surface area comes in contact with the surface of the EM Lock. If the armature is too stiff and cannot move freely, it may not contact properly with the EM Lock. Remark: Although an Armature plate needs to be freely of movement when installed but it should not be loose. |
|
Poor holding force. |
Armature and EM Lock surface is not completely contact. |
Check the armature and EM Lock surface to see if there's small obstruction is interfering with a flat fit. Even a small air gap can reduce the holding force. |
|
AC voltage input. (EM Lock will make a humming noise) |
EM Locks require stable DC input voltage. When AC voltage from a transformer is used, a full wave brigde rectifier must be installed to convert the AC voltage to DC voltage. A suitable power supply should also have a means of adjusting the output voltage to allow the installer to ensure the connected devices are receiving appropriate voltage according to their specifications. |
|
|
Low voltage |
Check for proper voltage at the EM Lock input. If low, determine if the correct wire gaugeis being used to prevent excessive voltage drop. Check for proper supply load capacity. It must meet or exceed the combined current rating of all locks on the circuits. |
|
|
Improper Cleaning (EM Lock rusts) |
When improper cleaning (For e.g. steel wool) has ocurred, this will stripped off the relatively soft plating. Once the plating has been removed, it cannot be restored in the field, so the EM lock will have to be periodically cleaned and coated with oil or other rust inhibitor. If the EM Lock was installed in a heavy corrosive atmosphere, such as near to the ocean, it will eventually rust even with non abrasive cleaning. Therefore, EM Lock should be continued on a regular basis to remove the rust. |
|
|
Blue Tape / Plastic Bag |
Remove the blue tape / plastic bag from Armature before use. The surface of the EM Lock and the armature plate should be smooth and clean. The surfaces need to be plated and polished to ensure a good solid surface when contact each other. Double check both of the surfaces to make certain they can perform correctly. |
|
|
No holding force. Door does not lock (No Magnetic Attraction between EM Lock and Armature Plate) |
No Power |
Check the voltage at the EM Lock. If the voltage is low or zero, double check all the wire connections and the power supply. Need to ensure the EM lock is being correctly powered with DC voltage. |
|
Input polarity reversed |
Check the voltage polarity. Terminal (-) is: Negative. Terminal (+) is: Positive. Positive must go to red and negative to black. If the EM Lock continues operate fail, electricity need to be checked with an Ammeter. It must be powered with the correct input voltage if it draws the specified current. |
|
|
Open circuit in EM Lock coil |
Check coil continuity with OHM meter. If reading is high or open replace the magnet coil. |
|
|
Magnet coil short |
Coil shorts or incorrect wiring will blow fuses. Measure the coil for correct resistance. |
TERMS AND CONDITIONS
Ownership of Site; Agreement to Terms of Use
Please read these terms and conditions of use (hereinafter referred to as “Terms of Use”) carefully before using www.algateclocks.com (this “Site”). The Site is the property of ALGATEC (hereinafter referred to as “ALGATEC,” “we,” “our”) and its licensors. BY VISITING, ACCESSING AND USING THIS SITE IN ANY MANNER, YOU INDICATE YOUR ACKNOWLEDGEMENT AND ACCEPTANCE OF THESE TERMS AND CONDITIONS; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
ALGATEC reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Site following the following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Use, ALGATEC grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.
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Links to Other Sites and to the ALGATEC Site
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Limitation of Liability
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Indemnity
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Violation of These Terms of Use
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Miscellaneous
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Contact
If you have any questions, complaints, or claims with respect to the use of this Site, you may contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..
Feedback and Information
Any feedback you provide at this site shall be deemed to be non-confidential. ALGATEC shall be free to use such information on an unrestricted basis.
The information contained in this web site is subject to change without notice.
Copyright © 2016 ALGATEC. All rights reserved.
Updated on June 14, 2016
PRIVACY POLICY
Privacy Policy
We at ALGATEC (hereinafter referred to as “ALGATEC," “we," “us," “our") know that our users (hereinafter referred to as “Users”, “you," “your") care about how your personal information is used and shared, and we take your privacy seriously. ALGATEC respects the privacy of the visitors to our website located at www.algateclocks.com (“Website”). We designed this Privacy Policy to govern data collections, maintenance and disclosure of information collected from Users of the Website. This Privacy Policy applies to the use of our Websites as defined in the Terms & Conditions. By visiting or using the Website in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy and you hereby consent that we will collect, use, and share your information in the following ways.
This Privacy Policy may be modified and updated from time to time. It reflects our industry initiatives, our personal identifiable information collection and the features of the Website at ALGATEC. Your continued use of ALGATEC Website signifies your acceptance of the Privacy Policy. It is therefore important that you review this Privacy Policy regularly to ensure you are updated as to any changes.
Personal identification information
We may collect personal identification information from Users in a variety of ways when you visit our Website, register on the Website, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Website. Users may be asked for, as appropriate, name, company information, country of origin, email address, mailing address and phone number. Users may, however, visit our Website anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain website related activities, such as downloading technical documentation like data sheet, installation guide, and other product related documents.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Website. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Website, such as the operation system and the Internet service providers utilized and other similar information.
How we use collected information
When you visit our Website, you can choose to contact us through contact information and provide us with certain personally identifiable information about yourself which may include your name, company name, country of origin, email address, mailing address, telephone number (collectively, “PII”). We do not collect PII from you unless you elect to provide it to us. ALGATEC also collects other non-PII information on the Website which does not specifically identify you, including IP address, aggregate user data, and browser type. This data is used to manage and improve your experience on the Website and for any other business activities.
How we protect your information
ALGATEC uses commercially reasonable administrative, technical, personal and physical measures to safeguard PII in its possession against loss, theft and unauthorized use, disclosure or modification. However, no security measures are perfect or impenetrable. We cannot control the actions of other users with whom you elect to share your PII. We cannot guarantee that only authorized persons will view your PII. We cannot ensure that information you share on our Website will not become publicly available. We are not responsible for third party circumvention of any privacy settings or security measures on our Website. You can reduce these risks by using common sense security practices such as choosing a strong password, using different passwords for different services, and using up to date antivirus software.
Sharing your personal information
We do not sell, trade or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Website or administer activities on our behalf, such as sending out newsletter or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Changes to this privacy policy
ALGATEC reserves the right to modify this Privacy Policy partially or fully at any time without notice. ALGATEC ensures that privacy practices described in this Privacy Policy are up to date and reflect current ad-serving and data collection mechanisms employed by the ALGATEC platform. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Website. Your continued use of the Website following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions regarding the Privacy Policy or our policies regarding the collection, use and/or disclosure of your PII, you may contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..
Terms of Use
Our terms of use can be viewed at www.algateclocks.com/termsandconditions/
The information contained in this web site is subject to change without notice.
Copyright © 2016 ALGATEC. All rights reserved.
Updated on June 14, 2016
WARRANTY TERMS & CONDITIONS
LIMITED WARRANTY
Subject to the provisions hereinafter set forth, ALGATEC (hereinafter referred to as “ALGATEC,” “we,” “our”) hereby warrants Our product selection (the “Product”) to be free from defects in any material and/or workmanship supplied by ALGATEC for a period of one year on accessory products and one year (or 5-years depending on models) on electromagnetic locks from the date of purchase. ALGATEC's obligation under this Warranty is expressly limited, at ALGATEC's option, to refunding the contract price or repairing or replacing the product if returned, delivery prepaid, to ALGATEC, and if determined to the satisfaction of ALGATEC, upon our evaluation, to have been thus defective.
This Warranty is limited to the original purchaser only. This warranty shall not apply if the Product has been subject to misuse, accident, negligence, abuse, customer changes, improper installation, or improper or abnormal or operating conditions, or if the product has been lost or damaged in transit. This Warranty is expressly in lieu of all other warranties, expressed or implied, and of all other obligations or liabilities on the part of ALGATEC of any kind or character, including without limiting the generality of the foregoing, implied warranties of merchantability and fitness for use and liabilities for alleged representations or negligence. ALGATEC does not assume any liability other than that herein assumed. No person, including any dealer, or any agent or representative of ALGATEC, is authorized to make any representations or warranties concerning the Product on behalf of ALGATEC except to refer customers to this Warranty. We shall in no event be liable for any direct, indirect, economic, pecuniary or consequential damages.
BUSINESS TERMS & CONDITIONS
Product Modifications
ALGATEC reserves the right to discontinue models and/or make changes at anytime in materials, parts, components, specification, etc., without notice and without incurring any obligations on models built prior to the change.
Shortages
An official written claim for shortages must be made within 10 days after receipt of the order.
Defective Products
Products that are defective from defects in any material and/or workmanship will be replaced by the factory upon verification by our technical department. All returns must be issued a return authorization number prior to sending back to our facility. Returns can be done immediately or periodically depending on the urgency. They will be addressed promptly. Warranty information is available upon request for individual product.
Returned Goods
Any defects or errors for which we are responsible for will be promptly rectified. Returned goods will not be accepted without prior approval and a return authorization number, which must appear on all documentation relating to the returned merchandise. The original invoice number and purchase order number is required on all returns. All returns must be shipped freight prepaid. Returned goods are subject to a minimum restocking charge of 15%. There will be additional charges to replace any abused or misused parts or components to restore the product to its original or saleable condition. Time limit for returning merchandise is 30 days after authorization unless otherwise stated.
Special Offer/Order Returns
Returns of 'Special Offers/Orders' will not be authorized.
Cancelled orders
Cancelled orders are subject to a cancellation charge. Cancellation will not be accepted of goods that are not regular stock, such as special orders.
Damage Claims
Title passes to the customer upon delivery to the carrier. Loss and damage claims must be filed with the carrier by the customer. Disputes with the carrier do not alter our payment terms and are the responsibility of the customer.
Prices
Orders are accepted with the understanding that they will be billed at prices in effect at the time of shipment except when firm prices have been quoted. Prices are subject to change without prior notice.
Payment Terms
We reserve the right to withhold shipment to accounts that do not meet our payment terms.
Discounts
All discounts are subject to foreign exchange fluctuations, changes in import duties, and other applicable taxes.
Errors
Our staffs work diligently to ensure correct product descriptions, pricing and specifications, but all are subject to error.
